Legal Document

Privacy Policy

Effective Date: 11 March 2026

Last Updated: 11 March 2026

Welcome to UJEM Travel & Tourism. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ujem.com, make a booking, or interact with us in any way.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

1. Who We Are

UJEM Travel & Tourism is a fully licensed travel and tourism agency based in Dubai, United Arab Emirates. We provide UAE visit visa processing, guided tours, hotel bookings, flight reservations, airport transfers, and East African travel packages.

Business Name: UJEM Travel & Tourism

Website: www.ujem.com

Email: cc@ujem.com

Phone: +971 4 334 9712

Address: Dubai, United Arab Emirates

2. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our website.

a) Information You Provide

When you fill out our contact form, make a booking, create an account, sign up to our newsletter, or communicate with us, we may collect:

• Full name
• Email address
• Phone number
• Passport details (for visa processing purposes only)
• Travel dates and destination preferences
• Payment information (processed securely we do not store full card details)
• Any other information you voluntarily provide

b) Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and analytics tools, including:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or source
• Device type (mobile, tablet, desktop)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your tour bookings, visa applications, and hotel reservations
• To respond to your enquiries and provide customer support
• To send booking confirmations, updates, and travel-related communications
• To send newsletters and promotional offers (only if you have opted in)
• To process payments securely
• To improve our website, services, and user experience
• To analyse website traffic and marketing performance via Google Analytics
• To comply with legal obligations under UAE law

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies — necessary for the website to function correctly
• Analytics Cookies — used by Google Analytics to track visitor behaviour
• Marketing Cookies — used to measure the effectiveness of our campaigns
• Preference Cookies — remember your settings and choices on our website

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

We use trusted third-party services to operate our website and business. These providers may access your personal information only to perform specific tasks on our behalf.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google may collect and process data in accordance with their own privacy policy.

Payment Gateway

Payments are processed by a secure third-party payment provider. We do not store your full credit or debit card details on our servers. All payment data is encrypted using SSL technology.

WhatsApp Business

We use WhatsApp as a communication channel. Conversations via WhatsApp are subject to Meta’s Privacy Policy. We recommend you do not share sensitive documents through WhatsApp unless specifically requested by our team for visa processing purposes.

6. Data Sharing & Disclosure

We do not sell or share your personal data with third parties except in the following circumstances:

• With service providers necessary to fulfil your booking (e.g. hotels, tour operators, airlines)
• With UAE government authorities for visa processing purposes
• With our payment processor to complete your transaction securely
• When required by law, regulation, or legal proceedings in the UAE
• To protect the rights, property, or safety of UJEM Travel & Tourism or our customers

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law. Booking and visa-related records may be retained for a minimum of 5 years for legal and compliance purposes.

You may request deletion of your personal data at any time by contacting us at cc@ujem.com, subject to any legal retention obligations.

8. Your Rights

You may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal data
• The right to withdraw consent for marketing communications at any time
• The right to opt out of cookies and tracking technologies

To exercise any of these rights, please contact us at cc@ujem.com. We will respond within 14 business days.

9. Marketing Communications

If you have opted in to receive promotional emails, we may send you updates about our latest tours, visa services, travel deals, and promotions.

You can unsubscribe at any time by clicking the ‘Unsubscribe’ link at the bottom of any email, or by contacting us at cc@ujem.com.

10. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

11. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, secure servers, and restricted access to personal data.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

12. Links to Third-Party Websites

Our website may contain links to third-party websites including Facebook, Instagram, Twitter, and YouTube. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before engaging with them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the ‘Last Updated’ date at the top of this page. Continued use of our website after changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: cc@ujem.com

Phone: +971 4 334 9712 | +971 50 504 4667 | +971 55 655 4093

Website: www.ujem.com

Address: Dubai, United Arab Emirates